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Golden Hour

Veterinary Telemedicine
2023
02-Oct
02-10
Spring, Texas, United States

Innovation

Industry Problem

Veterinary hospitals need fast access to specialist radiology and critical-care interpretation, particularly after hours and during urgent cases.

R&D Focus

Veterinary teleradiology, critical-care telemedicine, Tele-ICU, diagnostic ECG interpretation, and service workflow.

Innovative Solution

Golden Hour connects clinics with board-certified veterinary radiologists and critical-care specialists for remote interpretation and live clinical support without requiring long-term contracts.

Solution Effectiveness

Golden Hour states that STAT radiology turnaround typically ranges from 20 to 120 minutes depending on urgency and complexity and that every study is read by a U.S.-licensed, ACVR board-certified veterinary radiologist rather than AI.

About

Golden Hour Veterinary Telemedicine, founded in 2023 and headquartered in Spring, TX, is a U.S.-based leader in STAT teleradiology and critical care telemedicine for veterinary clinics. With an average radiology turnaround of just 9 minutes, Golden Hour also offers Tele‑ICU, diagnostic ECGs, and 24/7 live support—no contracts or AI tools involved. In March 2025, the company earned both the Bronze Stevie® Award for Customer Service Department of the Year and the People’s Choice Stevie® Award for Favorite Customer Service, highlighting its reputation for speed, compassion, and excellence. Golden Hour was founded by the original team behind PetRays, bringing together decades of experience in veterinary telemedicine and award-winning customer service.

Products

Product

STAT teleradiology, Tele-ICU, ECG interpretation, and 24/7 clinical support.

Star Product

STAT veterinary teleradiology – the primary service built around rapid specialist reporting.

Demo Product or Complete Product?

Commercial 24/7 veterinary telemedicine and teleradiology service.

Awards and Recognitions

Awards

Golden Hour’s public award materials list Gold Stevie Awards for Employer of the Year (2023 and 2025); Melissa Fields Tugwell received a Silver Stevie Award for Lifetime Achievement (2025).

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